Welcome to Platform Equinix™

A customer guide for self-service options, customer care contacts, and Equinix product and policy information to help you deploy data centre operations, expand your interconnections and grow your business on Platform Equinix™.

Getting started

  • Global Customer Care:
    The Global Service Desk (GSD) is the initial point of contact for customer service issues and order placement.
  • Customer Success Manager (CSM):
    Contact your assigned CSM for onboarding activities, account management and issue escalation management.
  • IBX Tour:
    Schedule your tour via the portal or contact Global Customer Care.
  • Customer Newsletter:
    Sign-up to find analyst reports, new data centre openings, ecosystem updates, product enhancements, events and more.

Self Service Ordering and Operations Management:

IBX Data Centres

Locations and Benefits

Equinix Products & Policies

Integration into Platform Equinix

  • Global Locations:
    Learn the strategic value of Equinix metro locations and corresponding IBX data centres around the world.
  • IBX Quick Reference Guide:
    Review all IBX data centres across key attributes.
  • Technical Specifications:
    Get specifications on the location, facility, services and certifications of each IBX data centre.
  • Data Centre Certifications:
    Find IBX certifications and standards by type or location.
  • Global IBX On-Site Tools:
    Review the Equinix guidelines for IBX on-site tools use, internet access and the use of IBX facilities.
  • Global IBX Emergency Procedures:
    Review the Equinix procedures for IBX building evacuation in case of an emergency.
  • Equinix Glossary: 
    Find commonly used industry terms on Equinix portal products.
  • Equinix Marketplace: log in to find, connect and market to a growing business ecosystem of over 9,500 members across Platform Equinix™.
  • Equinix Partner Central: Your go-to source for the latest partner information and sales and marketing resources.
  • Global Pricing and Billing Guidelines:
    Understand current pricing and billing policy, as well as invoicing procedures.
  • Global IBX Policies:
    Customer terms and conditions for using Equinix IBX® data centres.
  • Equinix Product Policies and SLAs:
    Find Equinix’s policies for products and services.
  • All Products and Services:
    Find Equinix products and services to interconnect with anyone in the world and integrate services you need to run your business.