Welcome to Platform Equinix™

• Global Customer Care:
  The Global Service Desk (GSD) is the initial point of contact for customer service issues and order placement.
• Customer Success Manager (CSM):
  Contact your assigned CSM for onboarding activities, account management and issue escalation management.
• IBX Tour:
  Schedule your tour via the portal or contact Global Customer Care.
• Customer Newsletter:
  Sign-up to find analyst reports, new data centre openings, ecosystem updates, product enhancements, events and more.

Self Service Ordering and Operations Management:

• IBX Services: SmartHands, Inbound/Outbound Packages and Trouble Tickets: 
  Learn about services to help you manage your data centre onboarding.
• Equinix Customer Portal: Log in to place cross connect orders, open work tickets, get reports and manage interconnections.
• Equinix Cloud Exchange Fabric: Brings together cloud service providers and customers, enabling them to establish affordable, private, high-performance connections within Platform Equinix.
• Equinix Internet Exchange: enables networks, content providers and large enterprises to exchange internet traffic through the largest global peering solution across more than 25 markets.

IBX Data Centres

Locations and Benefits

Equinix Products & Policies

Integration into Platform Equinix

• Global Locations:
  Learn the strategic value of Equinix metro locations and corresponding IBX data centres around the world.
• IBX Quick Reference Guide:
  Review all IBX data centres across key attributes.
• Technical Specifications:
  Get specifications on the location, facility, services and certifications of each IBX data centre.
• Data Centre Certifications:
  Find IBX certifications and standards by type or location.
• Global IBX On-Site Tools:
  Review the Equinix guidelines for IBX on-site tools use, internet access and the use of IBX facilities.
• Global IBX Emergency Procedures:
  Review the Equinix procedures for IBX building evacuation in case of an emergency.

• Equinix Glossary: 
  Find commonly used industry terms on Equinix portal products.
• Equinix Marketplace: log in to find, connect and market to a growing business ecosystem of over 9,500 members across Platform Equinix™.
• Equinix Partner Central: Your go-to source for the latest partner information and sales and marketing resources.
• Global Pricing and Billing Guidelines:
  Understand current pricing and billing policy, as well as invoicing procedures.
• Global IBX Policies:
  Customer terms and conditions for using Equinix IBX® data centres.
• Equinix Product Policies and SLAs:
  Find Equinix’s policies for products and services.
• All Products and Services:
  Find Equinix products and services to interconnect with anyone in the world and integrate services you need to run your business.