We’ve updated our privacy policy to meet new data protection laws. View Privacy Policy ›

Hyper Care

EPS Cloud Hyper Care provides round-the-clock management, monitoring, provisioning and troubleshooting of your cloud workloads during the stabilisation period after go-live.

Continued cloud monitoring and optimisation is essential in order to realise and maintain hybrid cloud benefits. Excessive uptime, cloud over utilisation, increased maintenance costs and increased regulatory and security risks are all common issues in an unmanaged cloud environment.

Managed Identity

Log Management

Managed Security

Managed Optimisation



Included services:

  • Round-the-clock monitoring of server uptime, resource usage and app availability
  • Round-the-clock response and resolution to all service issues with documented response SLA
  • Backup, storage, recovery and management for all servers and database resources
  • Platform, OS, networking support
  • IAM, image, AMI and patch management
  • Cloud security provisioning
  • Application support assistance & triage
  • Alert, monitor and ticket integration with customer support teams and tools
  • Cloud optimisation to eliminate underutilised resources and drive down costs

 

Hyper care support


Open a Ticket
Submit a support request ›

Opening a support ticket is the fastest way to reach the EPS Cloud support queue.


Phone Support
(888) 273-1626

Available 24/7 to discuss your issue and submit a support request on your behalf.


Email Support
epssupport@equinix.com

Email our support desk and a representative will contact you.