Equinix Product Policies & Special Offerings
Welcome to Equinix’s Product Policies & Special Offerings. Here you will find Equinix’s policies for products and services categorised by product family as well as Equinix's offerings per applicable product and service. The links reflected below will direct you to the particular policy, products and/or services you may currently have or may have recently ordered. Each policy, product and service is subject to change by Equinix.
The Products listed below may not be available in all IBX® (International Business Exchange) Data Centres. Please contact your authorised Equinix Sales Representative if you have questions.
Product Policies and Service Level Agreement
Terms and conditions applicable to Equinix BCTR products and services.
Terms and conditions applicable to Equinix Power product and services.
Terms and conditions applicable to Equinix Interconnection products and services.
- 3rd-party cross connect
- Equinix Cloud Exchange Fabric
- Equinix Ethernet Exchange
- Equinix Connect
- Equinix Metro Connect and Inter-Metro Connect Policy
- Extended Interconnections
- Fibre Connect
- Internet Exchange
- Mobility Exchange
- Partner IX
Terms and conditions applicable to Equinix services.
- Managed Connectivity Services - available in APAC only
Service-level agreements applicable to managed services in Brazil.
- Software Licensing
- Managed Storage
- Customer Connect
- Managed Backup
- Managed DDos Mitigation
- Technology Matrix
- Managed Firewall
- Service Level Manager
- Virtual Private Server
- Managed Private Cloud for Colo Space
- Managed Load Balancer
- Database Cloud
- Premier Support
- Brazil Services Catalogue
- Monitoring Services
- Infrastructure Port
Service-level agreement applicable to managed services in the Netherlands.
Service-level agreements applicable to managed services in the UK region.
- DDoS Mitigation SLA
- Infrastructure as a Service SLA
- Data Backup SLA
- Managed Firewall SLA
- Managed Load Balancer SLA
- Managed Network Device SLA
- Managed Servers SLA
- Monitoring and Maintenance SLA
- Network Connectivity – 3rd Party Circuits SLA
- Network Connectivity – Dark Fibre SLA
- Storage as a Service SLA
- Support Services SLA
Network Edge Policies
Terms & conditions applicable to Network Edge.
Edge Precision Time Policies
Applies only to the U.S. and Canada.
Terms & conditions applicable to the Smart Hands Support Plan.
Terms & conditions applicable to the GTC Portability Offering.