Equinix Smart Hands™ Welcome Guide

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You'll find all the information you need about Equinix Smart Hands™, Trouble Tickets and Scheduled Services in this welcome guide – contact your Equinix Customer Success Manager if you have any questions.


  • how to order smart hands
  • How to schedule a shipment to or from the IBX®
  • Your guide to submitting a trouble ticket and streamlining service requests
  • Understanding your invoice