Equinix protects and connects the world's most demanding businesses with reliable, accessible, and experienced customer support for mission-critical operations. Our IBX® data centre staff of engineers, technicians and Customer Care specialists offer onsite technical and logistical support 24 hours a day, 7 days a week, 365 days a year.

 

Equinix Technical Support by country

Americas Support by Phone Support via Email
Brazil

Local Toll Free Support: 0800.892.5065
Direct Support: +55 11 3958 0325
(Please note charges will apply)

support@equinix.com
US & Canada

Support:  +1.866.378.4649

support@equinix.com
Colombia

Support:+01.800.518.4298

support@equinix.com
Mexico

Local Toll Free Support:  800.461.0061
Direct Support:  +52 55 5350 1115
(Please note charges will apply)

support@equinix.com
Asia-Pacific Support by Phone Support via Email
Australia

Local Toll Free: Support: 1800 312 838
Direct: Support:  +61 2 7202 6500

ServiceDesk@equinix.com
China

Local Toll Free: Support: 400.120.9055

servicedesk@gaohongidc.cn
Hong Kong

Local Toll Free: Support: 800 938 645
Direct: Support:  +852 3018 1786

ServiceDesk@equinix.com
Japan

Local Toll Free: Support: 0800.123.6449
Direct: Support: +81.50.3204.4692

ServiceDesk.JP@equinix.com
Singapore

Local Toll Free: Support:  800.852.6825
Direct: Support:  6531582175

ServiceDesk@equinix.com
South Korea

Local Toll Free: Support: 07988.523.8004
Direct: Support: +82 70.7488.3125

ServiceDesk.kr@equinix.com
Equinix Product Support by Phone Support Via Email/Chat
Equinix Metal +1-212-933-9785

Email: support@equinixmetal.com
Chat: https://support.equinixmetal.com