Product Information Changes
Product Name and Product Description are changing to align with our Global Product Catalogue
To enable us to provide the best possible global experience on our interconnection platform, we are harmonising our products and policies to offer a consistent customer experience. Our primary objective is to make it easier for you to do business with Equinix today and in the future. Some product names and product descriptions will therefore be changed. New product descriptions will appear on future quotes, order documents and invoices. The following information provides an overview of these changes and how we will implement them.
Section 1: Product Name Changes
The following table provides an overview of the product name changes as they will appear on future invoices after integration is complete. Integration is planned for February 2018, but this will be confirmed as it is subject to change.
|Bit-Isle Products & Services Names||Equinix Products & Services Names|
|Colocation Services||Colocation Services|
Rack Rental Services 2
Secure Cabinet with KVA Based Power
Cage Space Services 2
Private Cage with KVA Based Power
Rental Locker (under Rack Rental Services)
|Network Services||Interconnection Services|
|House Cable||Cross Connect|
Internet Connection Services 3
Private Connection Services – Bit-isle Connect 4
Equinix Cloud Exchange
|BI Cloud, Rental and Managed Services 1||Managed Services|
BI Cloud Services
Managed Cloud Services
|Rental Services||Managed Rental Services|
|Managed Equipment Services|
|Data Centre Operation Services \ siteROCK||siteROCK Monitoring Services|
|Professional Services||IT Professional Services|
|System Engineering Services (SES)||System Engineering Services (SES)|
|System Integration Services (SI)||System Integration Services (SI)|
1 Bit-isle Cloud Service, Rental Service and Managed Services will be known as Managed Services.
2 Cage Space Services becomes Private Cage and Rental Rack Services will be known as Secure Cabinet.
3 Internet Connection Services will become Equinix Connect.
4 Bit-isle Connect will continue to be available for existing contracts. Thereafter, customers can renew their contracts for Bit-isle Connect or they can replace this with the alternative product, Equinix Cloud Exchange.
5 At the time of integration, DCO Emergency Response Service and DCO Regular Work Service will transition to the Equinix service known as Smart Hands™.
6 Bit-Isle Portal (BIP) functionality will be available via the Equinix Customer Portal (ECP).
Section 2: Data Centre Name Changes
Former Bit-isle Data Centre names have changed. Please see the list below:
- DC1 TY6
- DC2 TY7
- DC3 TY8
- Osaka DC OS99
- DC4 TY9
- DC5 TY10
* Translation for convenience only – the Japanese version shall prevail in the case of inconsistency.