How do you describe the feeling of hiring a service level manager? Think about staying in a hotel that offers a concierge service. Your stay is much more comfortable with the helpful assistance that this professional can provide, finding anything you may need; a perk that can turn your trip into a hugely pleasant experience.
In Brazil, we offer a service that’s very similar to this. In this case, the role of our professional is to maintain and improve the quality of your IT service level by negotiating, defining and managing the level of IT services, as well as promoting actions to improve the environment’s quality. This person is the focal point for your operational interactions with Equinix, interacting with the other teams whenever the need arises and providing you with proactive support in your strategic and tactical decisions.
Have a dedicated and highly specialised professional, available around the clock as your focal point for handling all of your operational needs — from performing the most basic actions to support with strategic decisions — and guarantee a much more efficient delivery, as he or she acquires the type of intricate knowledge of your environment.
Highly specialised professional to serve as your focal point during normal business hours to handle all of your operational needs.